POSITION SUMMARY
The Director of Technology Services (TS) is responsible for leading the Technology Services department to support ministry, services, and business functions. This role strategically leverages technology to enhance the mission of First Baptist Atlanta (FBA), using tools that spread the Gospel, strengthen discipleship, and serve the church body with excellence.
QUALIFICATIONS
- Must have a growing and mature personal relationship with Jesus Christ
- Must align with the beliefs, values, and mission of First Baptist Atlanta
- A current church member of FBA or enrolled in First Class and willing to become a member of FBA within the first three months of employment
- Must be an effective manager of individual employees and teams
- Must be accessible at all times for addressing emergencies that may arise
- Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred)
- Minimum of five years of experience in IT leadership, systems management, or technical project management
- Technical certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Solutions Architect, or Cisco Certified Network Associate (CCNA) are highly preferred
- ITIL Foundation Certification or similar credential in IT Service Management is desirable
- Experience with church management software and live-streaming platforms is highly preferred
- Proven experience managing technology infrastructure in a ministry, non-profit, or corporate setting is a plus
- Must be available to work Sunday through Thursday, with flexibility for ministry events and support needs
ESSENTIAL FUNCTIONS
Leadership & Strategy
- Implements the directives of the Director of Business & Campus Operations regarding technology strategy and operations
- Provides Red Carpet support to the Office of the Pastor, proactively meeting needs and delivering technology updates
- Establishes a culture of continuous improvement by conducting comprehensive technology reviews and audits
Technical Operations
- Manages the Technology Services department, including line-of-business applications, second and third-party support services, and technological support for broadcast production environments
- Oversees, evaluates, and improves current technology infrastructure, hardware, software, network systems, and phone systems
- Provides subject matter expertise to leadership for system improvements aligned with ministry goals
Support & Training
- Ensures Help Desk tickets assigned to TS are processed efficiently based on priority
- Ensures prompt resolution of staff hardware and/or software issues
- Plans and implements ongoing technology training for staff in coordination with Human Resources
- Collaborates with Media Services to provide support for production and live streams
Security & Compliance
- Identifies and resolves security vulnerabilities through strategic solutions
- Stays informed of industry regulations, emerging technologies, and trends to ensure efficient operations
Vendor Relations
- Develops the TS department budget in collaboration with leadership and TS staff, addressing needs, next steps, projects, equipment, and services
- Communicates with leadership regarding costs, value, and risk potential for TS projects
- Creates and implements TS policies, protocols, and standards
- Oversees contract negotiations with TS vendors, contractors, and service providers
ADDITIONAL DUTIES
- Performs annual employee reviews for Technology Services staff
- Provides training and development opportunities for team members to encourage growth in their technical and professional skills
- Explores and pursues partnerships with other churches and ministries for collaborative enrichment in technology and digital ministry
- Tithes income to the church
First Baptist Church of Atlanta, Georgia, is a vibrant family of believers in Jesus
Christ. We are the spiritual home to thousands of people in metro Atlanta and the
source of spiritual encouragement to millions of others around the world.
Founded in 1848 in the heart of downtown Atlanta, our church has been a light
for Christ through the darkest times in our city’s history and through the most
challenging times our nation has faced.
For 175 years, God has sustained our church as each generation, from our
founding to the present, has acknowledged our dependence upon God and has
sought to honor the truth of His Word, the Bible.
Among our membership are people from 98 countries of origin, making us one of
the most ethnically diverse congregations in America.
We like to think that our congregation resembles the picture of heaven described
in Revelation 5:9, where God’s throne is surrounded by those whom Christ had
redeemed “out of every tribe and tongue and people and nation.”
